Auditcall provides its services subject to the terms and conditions contained in these Terms of Service (the “Terms”). To become eligible to use Auditcall services, you must review and accept the Terms by clicking the “I accept” check box when you create your account or other mechanisms provided.
These Terms apply to use of Auditcall on auditcall.com, or other re-branded/white labeled versions of the Auditcall software. Use and access to these sites, the telephone services provided, call tracking technology, text message, and reporting software described below are subject to these Terms.
The individual accepting the Terms or the entity such individual represents. If you are accepting these Terms for a company or agency, you hereby warrant that you:
An Account is created at www.auditcall.com. Customer completes sign up questions and provides payment information to create an Account.
The money the Customer has added to the Account to fund usage in the Account.
Data and other information made available to Auditcall through the use of Auditcall services under these Terms including call records, audio recordings, recording transcriptions, SMS records and SMS message content, and as further defined in section 6 of these Terms.
It means any personal data contained in the Customer Data (where “personal data” has the meaning given to it by the Data Protection Laws).
It means applicable legislation protecting the personal data of natural persons and the privacy of electronic communications.
Auditcall Services consist of one or more of the following: a web-based interface, website number insertion, information about the caller, call forwarding, browser phone, advertising channel information for incoming phone calls, text messaging applications, call and text data access, call and text data storage as well as software maintenance and upgrades and customer support.
Customer will be solely responsible for all the uses (whether or not authorized) of the Auditcall Services under its account. Customer will ensure that it has a written agreement with each End User (“End User Agreement”) that enables Auditcall to use all Customer Data as necessary to provide the Services and that protects Auditcall’ rights to the same extent as the terms of this Agreement. The End User Agreement must include terms concerning restrictions on use, protection of proprietary rights, disclaimer of warranties and limitations of liability, and, where the Customer is subject to the Data Protection Laws, data protection. Auditcall agrees that, subject to the foregoing requirements, the End User Agreement need not specifically refer to Auditcall. Customer will promptly notify Auditcall if it becomes aware of any breach of the terms of the End User Agreement that may affect Auditcall. Customer will take all reasonable precautions to prevent unauthorized access to or use of the Auditcall Services and notify Auditcall promptly of any such unauthorized access or use.
Services described on the Auditcall sites may or may not be available in all countries or regions of the world and may be available under different trademarks in different countries. Customer agrees to use the Auditcall Services in accordance with all applicable guidelines as well as all state and federal laws that the Services are subject to.
Customer will not use the Auditcall Services to access or allow access to Emergency Services. Customer will ensure that the Auditcall Services provided hereunder are used in accordance with all applicable laws, regulations and third-party rights, as well as the terms of this Agreement. Specifically, and without limitation, Customer will ensure that Auditcall is entitled to use the Customer Data as needed to provide the Auditcall Services and will not use the Auditcall Services in any manner that violates any Data Protection Laws, all applicable laws and regulations governing the making and sending of calls and text messages, and any other applicable regulation, order or similar law. Except as allowed by applicable law, with respect to any software provided to Customer hereunder, Customer will not reverse engineer, decompile, disassemble or otherwise create, attempt to create or derive, or permit or assist any third party to create or derive the source code of such software.
Data storage is not guaranteed by us and you agree that we will not have any liability whatsoever for any damage, liabilities, losses, or any other consequences that you may incur relating to the loss or deletion of Customer Data.
You further acknowledge and agree that we may access or disclose Customer Data, including the content of communications stored on our systems, if:
Customer may use the service through the use of their username and password login. Customer shall provide Auditcall with accurate, complete and regularly updated profile information associated with their login. They agree to notify Auditcall of any known or suspected unauthorized use of their user login account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your username or password. Customer shall be responsible for maintaining the confidentiality of their password. Any fraudulent, abusive, or otherwise illegal activity or actively prohibited by any regulation or statute may be grounds for termination of the user account, in Auditcall’ sole discretion, and Customer may be reported to appropriate law-enforcement agencies.
Customer is prohibited from violating or attempting to violate the security of the Auditcall Sites and Services and from using the Auditcall Sites and Services to violate the security of other websites by any method, including, without limitation: (a) accessing data not intended for Customer or logging into a server or account which Customer is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measurers without proper authorization; (c) attempting to interfere with service to any user of the Auditcall Sites or Services, host or network, including, without limitation, via means of submitting a virus to the Auditcall Sites, overloading, “flooding,” “spamming,” “mailbombing,” or “crashing”; or (d) sending unsolicited e-mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. Auditcall may investigate violations of these Terms and may involve and cooperate with law enforcement authorities in prosecuting users of the Auditcall Sites who are involved in such violations.
Customers using the Service for telemarketing or similarly regulated purposes are directly and solely responsible for compliance with applicable laws, including without limitation for filing, subscribing, or holding appropriate regulatory compliance documentation as required by competent jurisdictions and/or the purchase of access to any do-not-call lists and the like.
Customer agrees to familiarize himself with and abide by all applicable local, state, national and international laws and regulations and is solely responsible for all acts or omissions that occur under their account, including without limitation (a) the initiation or making of the phone calls and or messages transmitted through the Services or (b) the creation of and the specific content of the phone calls and messages.
Customer accepts that the Services are provided for professional use only, and agree that their use of the Auditcall Sites or Services shall not include:
Customer will not purposely route calls to high cost. Calls may be monitored and reported upon each billing cycle to ensure sound traffic patterns. Excessive routing of high-cost calls will be addressed to customer by Auditcall and fines may be assessed to recover excess charges from Auditcall carriers.
Any violation of Auditcall policies will be grounds for termination of the Account, at Auditcall’ sole discretion, Customer may be reported to appropriate law enforcement agencies.
Auditcall may at any time change or modify the features and functions of the Services may change over time. Auditcall will use reasonable efforts to notify Customer at least 60 days prior to implementation of a change in Service and to provide information required for Customer to continue to use the Services.