Cloud phone system FAQs
How does a cloud-based phone system work?
To place a call, first dial the phone number on your cloud phone. The phone connects to a VoIP service provider and verifies that it has permission to place that call.
The VoIP phone provider handles the routing and connects your phone to the person you are calling. And it does it all within a fraction of a second!
How do I choose a cloud phone system?
To choose your cloud phone system, consider your unique business needs, employee count, and budget. Every cloud business phone provider offers plans and features at different price points.
Auditcall, for example, has a Professional plan at $20.95 and an Enterprise plan at $27.95. Both plans come with advanced features you can choose from.
How is a cloud phone system different from call center software?
VoIP call center phone systems are designed to handle higher call volumes than a typical cloud phone system.
Virtual call centers use VoIP and are run entirely over the internet. With a business communications platform like Auditcall, you may also opt in for built-in tools like contact center, etc.
How much is a cloud based phone system?
Auditcall’s cloud PBX phone system costs $20.95 per month per user. But it doesn't stop there, connect with one of our agents to get a personalized quote for your business.
Can I use a cloud phone system with my cell phone?
Yes. There are many ways a cell phone can integrate with a cloud-based phone service.
- Your cell phone can make and receive calls with an authorized VoIP softphone app.
- Configure intelligent call forwarding and pulling so you never have to worry about being away from your IP phone.
- Get voicemail transcriptions conveniently delivered to your inbox or your text message.
How do I transfer my phone numbers to Auditcall?
It's easy to transfer phone numbers to Auditcall through a process known as porting. Porting lets you move your phone number to a new VoIP provider.
You can transfer any number you use, including:
- Landline numbers
- Wireless/cell phone numbers
- Virtual numbers (Google Voice, TextNow, etc.)
- VoIP phone numbers
- Toll-free numbers
Auditcall handles everything related to moving your phone numbers over. All you need to do is submit a letter of authorization online. Our porting team will advise you of the port-in date. From there, you can begin receiving calls through Auditcall's cloud phone system instantly.
Transferring business phone numbers will take approximately 2–4 weeks, depending on the previous carrier. In the meantime, you can use temporary numbers.
What’s the difference between hosted PBX and cloud VoIP?
A hosted PBX (Private Branch Exchange) is a telephone switching system that’s accessible over a network in the cloud. Because it’s cloud-based, a trusted VoIP provider like Auditcall can manage your infrastructure. This lets you replace individual phone extensions with a VoIP desk phone.
A cloud VoIP phone system also routes calls through the internet, but does not require telephone lines to operate.