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What is a cloud phone system?

A cloud phone system is a VoIP-based hosted PBX solution that helps you move your business phone service to the cloud. Cloud phone systems streamline business communications, offer advanced features, and operate with higher security.

Cloud phone system pros and cons

Pros

  • Mobile app

    Handle business phone calls with ease using your iOS or Android smartphone. Keep your phone number separate from your business line.
  • Cost savings

    Save up to 60% off traditional phone systems with Auditcall. With a virtual phone system, you now have access to affordable nationwide calling.
  • Cloud-based

    Manage every aspect of your phone solution from the cloud. Add new desk phones in seconds. Do it all with your existing internet connection.
  • Advanced features

    Take advantage of 45+ business VoIP features. Top features include call forwarding, video conferencing, auto attendants, and screen sharing.
  • Enterprise-grade reliability

    Our cloud communications solution is secure to the core — zero outages in two years. Our carrier-grade data centers are one of the most reliable in the world.

Cons

  • Faster networking devices

    You might have to move to routers and switches optimized for VoIP. A mesh Wi-Fi network helps with speed and coverage.
  • Stable internet connection

    A cloud phone system doesn’t use massive amounts of bandwidth, but you need at least a 100 kbps of upload speed per phone line.
  • Occasional latency & jitter

    Jitter and latency are call quality issues you may experience with your cloud-based phone calls. It’s a natural function of wireless networks.

Must-have cloud phone system features:

  • Auto attendant

    Most small business owners like offering a menu system to callers. Your auto attendant could say, “Press 1 for sales, 2 for support” when customers call.

  • Call routing

    Direct inbound calls to your team based on set criteria, transfer to other members, and even conference-call anyone using the app.

  • Toll-free numbers

    Get a toll-free number with Auditcall’s business phone service. Let customers reach you from landlines without extra toll charges.

  • Video conferencing

    HD video conferencing is an excellent way to connect with your team members when you’re away from the office phone. Included in all phone plans.

  • Call forwarding

    Protect your personal number by forwarding your incoming calls to any desk phone or mobile device. Also forward calls based on business hours or holidays.

  • Local numbers

    Choose a phone number your business needs in any area code. No matter where your office is, handle inbound and outbound calls with confidence.

  • Screen sharing

    Unlike most phone system providers, Auditcall gives every user a virtual room along with a free VoIP number. Share screens, files, and tasks in real time.

  • Call recording

    With your cloud-based, virtual PBX, silently record all calls without any hardware. All call recordings are securely stored, so only authorized personnel can access them.

  • Advanced voicemail

    Listen and manage voicemails from the convenience of a VoIP app. Get alerts for new voicemail messages, download, forward, or listen to them any time.

Get so much more than a dial tone with our cloud PBX

Business phone system

VoIP call center

Reliable customer support

Video conferencing

Call analytics

Team messaging

Mobile & desktop app

Online faxing

Popular integrations

Cloud phone system FAQs

  • How does a cloud-based phone system work?

    To place a call, first dial the phone number on your cloud phone. The phone connects to a VoIP service provider and verifies that it has permission to place that call.

    The VoIP phone provider handles the routing and connects your phone to the person you are calling. And it does it all within a fraction of a second!

  • How do I choose a cloud phone system?

    To choose your cloud phone system, consider your unique business needs, employee count, and budget. Every cloud business phone provider offers plans and features at different price points.

    Auditcall, for example, has a Professional plan at $20.95 and an Enterprise plan at $27.95. Both plans come with advanced features you can choose from.

  • How is a cloud phone system different from call center software?

    VoIP call center phone systems are designed to handle higher call volumes than a typical cloud phone system.

    Virtual call centers use VoIP and are run entirely over the internet. With a business communications platform like Auditcall, you may also opt in for built-in tools like contact center, etc.

  • How much is a cloud based phone system?

    Auditcall’s cloud PBX phone system costs $20.95 per month per user. But it doesn't stop there, connect with one of our agents to get a personalized quote for your business.

  • Can I use a cloud phone system with my cell phone?

    Yes. There are many ways a cell phone can integrate with a cloud-based phone service.

    1. Your cell phone can make and receive calls with an authorized VoIP softphone app.
    2. Configure intelligent call forwarding and pulling so you never have to worry about being away from your IP phone.
    3. Get voicemail transcriptions conveniently delivered to your inbox or your text message.

  • How do I transfer my phone numbers to Auditcall?

    It's easy to transfer phone numbers to Auditcall through a process known as porting. Porting lets you move your phone number to a new VoIP provider.

    You can transfer any number you use, including:

    • Landline numbers
    • Wireless/cell phone numbers
    • Virtual numbers (Google Voice, TextNow, etc.)
    • VoIP phone numbers
    • Toll-free numbers

    Auditcall handles everything related to moving your phone numbers over. All you need to do is submit a letter of authorization online. Our porting team will advise you of the port-in date. From there, you can begin receiving calls through Auditcall's cloud phone system instantly.

    Transferring business phone numbers will take approximately 2–4 weeks, depending on the previous carrier. In the meantime, you can use temporary numbers.

  • What’s the difference between hosted PBX and cloud VoIP?

    A hosted PBX (Private Branch Exchange) is a telephone switching system that’s accessible over a network in the cloud. Because it’s cloud-based, a trusted VoIP provider like Auditcall can manage your infrastructure. This lets you replace individual phone extensions with a VoIP desk phone.

    A cloud VoIP phone system also routes calls through the internet, but does not require telephone lines to operate.

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