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What Is Computer Telephony Integration?

Computer telephony integration, commonly known as CTI, is a type of technology that marries telephones and computers together seamlessly. Users can make outbound calls with a computer telephony integration system, receive incoming calls, and complete other call-related tasks directly from a laptop, desktop, or mobile device.

CTI provides a single interface for all your business communications. It assists communication devices like phones, mobile, computers, and fax to communicate with each other harmoniously.

Benefits of Integrating with Auditcall

Consolidate Data

Access all your data in one place. No need to switch between dashboards to compile reports.

Improve Tracking

Get detailed analytics on all the campaigns you run including the status of each call and SMS. Track agents’ productivity and identify areas for improvement.

Personalize Communication

Access the data you need to personalize communication automatically with each incoming call.

Get Real-time Alerts

With Auditcall’s integrations, agents receive a pop-up every time they get a call or if they miss one.

Increase Productivity

Make calls from within your CRM/Help-desk dashboard with the click of a button. No need to dial out numbers manually.

Features We Offer

Click to Call

Our Click to Call APIs connect your customers on the website with the relevant agents while they are still interested in the product.

Call recording

Our call center software allows you to monitor calls and make better business decisions. Helps in training agents, customer dispute resolution, and taking data-driven business decisions to offer a great customer experience.


Give your customers a seamless experience every time they call you. No more wasting time on IVR prompts that are not helpful. Customize, sound professional.

Call Tracking & Analytics

Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.

Pop-up On Incoming Calls with Customer History

When an existing customer calls, a pop-up with customer history like name, phone number, call history will be displayed.

The Auditcall Advantage

Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Still not sure? Request a Demo

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