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What is an Auto Dialer?

An Auto Dialer is a software which helps boost agents’ productivity by dialing calls automatically and once connected, either a pre-recorded message plays or the call is directly transferred to a live agent. Knowlarity offers Progressive and Predictive Dialers* as part of the Outbound Call Center to enable users to improve their agent productivity for efficient operations. In Progressive Dialers, the system automatically dials the next number on the list. This removes the wait time between calls and can improve productivity significantly. In Predictive Dialers, a new set of customers are dialed out according to available agents in the queue.

Benefits of Auto Dialer

Drive productive calling operations via Progressive & Advanced Dialers

Boost Agent Productivity

Increase Agent Talk Time with Improved Operational Efficiency.

Eliminate Manual Dialing

Modernize calling operations to save time of agents.

Enhance ROI & Sales

Automate calling operations for more conversations, better CX & higher sales.

Efficient Lead Generation

Reach more prospects in lesser time for an enhanced lead generation process.

Dive deeper into operations

Extract insights based on pick up ratio,analysis with user behaviour to reduce repeat calls and drive more revenue.

Campaign Management

Auto Dialer allows reporting and capability of managing campaigns while they're running.

Features of Auto Dialers

Dynamic Queue

Allows users to map a different queue for any campaign without having to update the queue within the IVR, thereby saving precious time.

Agent Specific Calling in Progressive Dialers

Leads are mapped to specific agents based on their interaction history, expertise, etc.

Call Dispositions

Tag a call with a code to get more visibility into the outcomes of calls and can help supervisors identify areas for improvement.

Basic Insights

Capture agent information, call details and other information to assess operations.

Lead Dialing Ratio in Predictive Dialer*

Improve calling operations by setting a lead dialing ratio per agent.

How It Boost Your Business

an auto dialer can boost your business communication

Saves Time

Placing manual outbound calls for a large number of customers is time-consuming. An automatic outbound dialer ensures a streamlined and scalable outbound calling process.

Increases Sales

An auto dialer significantly increases a company’s sales as it can make more number of calls than a human agent in the same period of time, and also can make calls in parallel. Hence, resulting in more sales

Reduces Manpower

Auto dialer software helps cut down on manpower by significantly increasing agent productivity, thereby enabling companies to achieve more with fewer resources.

Increases Revenue

Using an automated dialer software, businesses can generate and convert more leads, ultimately resulting in higher revenue.

Frequently Asked Questions

  • Why has the Predictive Dialer* been marked with an asterisk here?

    Currently, the Predictive Dialer* algorithm only supports static ratio for call dialing.

  • Why do I need to change my dialing ratio manually?

    The Predictive algorithm is in the works and we will update you once it is available.

  • Is CRM integration available for Predictive Dialer*?

    Currently CRM integration (plug-in) based integration is currently not supported. We will be adding support for different CRMs in due course.

  • Which all Clusters/Data Centers is the feature live on?

    Currently predictive dialer is supported only on Knowlarity’s Nextra cluster.

  • Will wrap up time be applicable for an Agent?

    Yes, wrap up time is applicable for an Agent.

  • Is sticky Agent feature supported in predictive dialer*?

    No, however it will be added in the near future.

  • Is Softphone support available for predictive dialer*?

    No, however it will be added in the near future.

  • What is the max dialing ratio supported?

    Dialing ratio is dependent on Customer P.O.

  • Is Dynamic call Queue supported in predictive dialer*?

    Yes, Dynamic Queue feature is supported under a predictive solution. This has been verified for upto 1000 call queues.

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