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What is a ChatBot

Conversational AI-powered Bots let you do more than just converse. Automate conversations for support, lead generation & more with ChatBots and ChatBots. Built to give omnichannel experience through Website, WhatsApp and virtual assistant AI-technologies like Google Assistant & Alexa.

Benefits of ChatBots

Automate engagement and never let a query go unanswered

Be Available 24x7

Improve Customer Experience & answer every query 24x7

Provide Multilingual Support

Resolve customer queries in multiple languages

Be Omnipresent

Reach out to customers on Website, WhatsApp and virtual assistant AI-technologies like Google Assistant & Alexa.

Improve Lead Conversion Rate

Assist customers over call/chat in filling forms & reduce drop-offs

Schedule Follow-Ups

Proactively follow up with customers and send reminders on WhatsAPP to prevent customer churn

Cost-Effective

Affordable pay-as-you-go model. No CapEx or complicated licensing.

Features of Chat Bots

Easy to Set-up & Scale

Set-up superior customer experience and scale as you go

Manage Intents

Create new intents, edit intents to add/change/delete user-journeys by simply importing/exporting an excel file or a URL

Auto Bot Pop-up

Enable Auto Bot pop-up to assist customers during form-filling & documentation

Protect Sensitive Data

Make your customers feel secure by masking their confidential information

Customizable UI

Change themes, add image/video message as welcome message, change Bot icon, enable sticky buttons for common queries and more

E-Mail Reports

Configure daily/weekly/monthly mailing of reports on Chatbot usage

Frequently Asked Questions

  • What is a bot?

    A bot is programmed customer assistance that initiates human interaction to prescribed keywords/phrases for instant response to any queries.

  • What are ChatBots?

    In ChatBots, the primary mode of communication is text-based interaction based on the inputs received from the conversation starter(customers). While in ChatBots, the primary mode of communication is voice interaction based on the inputs received from the conversation starter(customers).

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