Route Every Call to the Perfect Destination.
Rules for skill, time of day, location, campaign, lead source, agent availability — chained or parallel.
Routing decision
How Call Routing & Forwarding works
Define rules
Combine skill, time, geo and source filters.
Choose strategy
Round-robin, sticky agent, least-busy, longest-idle.
Fallback
Voicemail, callback request or off-hours IVR.
Iterate
A/B test routing rules with built-in analytics.
Built for measurable impact
Skill-based
Match callers to the right expert every time.
Time-of-day
Different routes for business hours and weekends.
Geo-aware
Route by area code, city or country.
Source-aware
Route by campaign, ad or lead source.
A closer look at Call Routing & Forwarding
Everything is designed to work together — telephony, tracking, AI and automation in a single platform. Configure it once, then watch every call get attributed, scored and acted on automatically.
- Skill-based. Match callers to the right expert every time.
- Time-of-day. Different routes for business hours and weekends.
- Geo-aware. Route by area code, city or country.
Routing decision
Loved by teams of every shape
Sales
Round-robin to hot reps with sticky-agent recall.
Support
Route by product line and tier.
Multi-region
Route by language and timezone.
First-call resolution
78%
↑ 8pts
Mis-routes
0.6%
↓ 71%
Avg. wait
11s
↓ 34%
See how Auditcall can improve your call operations
Free to Start. Pay Only For What You Use.
No subscriptions. No platform fees. No long-term contracts. Sign up free and pay only for virtual numbers and calling minutes from your wallet.
Free Account
Sign up free and access the full Auditcall platform — IVR, softphone, analytics, AI insights and more.
- Unlimited users & teams
- All features unlocked
- No platform fee, no contract
Virtual Numbers
Buy local, toll-free, mobile or international numbers in 90+ countries directly inside the app.
- Local & toll-free numbers
- Port existing numbers
- Instant activation
Pay-As-You-Go Minutes
Only pay for the calling minutes you actually use. Transparent per-second billing, no rounding.
- Inbound & outbound calling
- Per-second billing
- Wallet-based recharge
Wallet balance
$184.50
Numbers
6 active
$12.00 / mo
Minutes used
1,284
$24.30 this week
Next recharge
$50
Auto at $20
Start free. Scale only when you grow.
Sign up in seconds, claim a number, and start making and receiving calls. Top up your wallet whenever you need it.